Privacy Policy

1. Introduction and Scope

Loonie Ticket Hub ("we," "us," or "our") operates this website as a licensed lottery operator. This Privacy Policy applies to all users ("you") accessing our website, mobile applications, and services.

By registering an account or using our services, you consent to the data practices described in this policy. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

To provide a regulated gambling service, we are legally required to collect specific information. This falls into three categories:

2.1 Personal Identity Information (PII)

When you register, we collect:

• Full legal name (to verify identity).
• Date of birth (to enforce the 19+ age limit).
• Residential address (to verify Canadian residency).
• Email address and phone number (for contact and security alerts).
• Government-issued ID copies (e.g., Driver's License) for account verification if automatic checks fail.

2.2 Financial Information

To process transactions, we collect:

• Payment method details (credit card tokens, Interac details). Note: We do not store full credit card numbers on our servers; they are processed via secure PCI-DSS compliant payment gateways.
• Banking information (for direct deposit of winnings over a certain threshold).
• Transaction history (deposits, ticket purchases, withdrawals).

2.3 Technical & Usage Data

When you visit our site, we automatically collect:

• IP address and geolocation data (to ensure you are physically located in an eligible jurisdiction).
• Browser type, device information, and operating system.
• Log files regarding your navigation, session duration, and page interaction.

3. How We Use Your Information

We use your data for the following specific purposes:

• Account Management: To create, maintain, and secure your user account.
• Age & Identity Verification: To comply with regulatory requirements (KYC - Know Your Customer) and prevent underage gambling.
• Transaction Processing: To execute ticket purchases and process prize payouts.
• Regulatory Compliance: To report to the Alcohol and Gaming Commission and FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) where required by law (e.g., anti-money laundering checks).
• Communication: To send you draw results, system updates, or responsible gambling alerts.
• Marketing (Optional): To send promotional offers only if you have explicitly opted-in (CASL compliant).

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

• Service Providers: Third-party companies that handle payment processing, ID verification, or hosting services. These providers are bound by strict confidentiality agreements.
• Regulatory Bodies: We may disclose information to government authorities or law enforcement if required by a court order or to comply with lottery regulations.
• Auditors: Independent auditors who verify the integrity of our draws and financial records.

5. Data Security

We employ industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS (Secure Socket Layer) technology.
• Access Control: Access to personal data is restricted to authorized employees who need it to perform their job duties.
• Firewalls & Monitoring: We use advanced firewalls and intrusion detection systems to prevent unauthorized access.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience. These include:

• Essential Cookies: Required for login sessions and maintaining your shopping cart.
• Analytical Cookies: Help us understand how users interact with our site (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences (e.g., language or region).

You can manage your cookie preferences through your browser settings, though disabling essential cookies may prevent you from logging in.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account (subject to legal retention periods for financial records).
• Withdraw Consent: Opt-out of marketing communications at any time.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, financial transaction records must be kept for a minimum of 7 years for tax and auditing purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a prominent notice on our website. Your continued use of the service constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Privacy Officer:

Email: [email protected]
Address: 123 Lottery Way, Toronto, ON, M5V 2T6, Canada
Phone: 1-800-555-0199